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Shipping Policies


All orders $50 or more ship FREE!*

Value Shipping is FREE on orders totaling $50 or more. UPS Ground Shipping is FREE on all orders $75 or more. Free shipping is only offered to customers in the 48 contiguous United States. Please contact us for shipping rates and transit times for HI, AK, APO, FPO, PO Boxes, and International Customers. Call us: Toll-free: 877-528-7244
Local: 603-934-9004 or email us:

*Based on total order value after any coupons or discounts are applied. Free shipping for commercial addresses only available for orders over $75 via UPS Ground. Free shipping does not apply to some oversized items.



When will my order ship?

Orders placed before 2pm EST Monday through Friday will ship the SAME business day. Orders placed Saturday or Sunday will ship on the following Monday. This excludes major holidays observed by UPS .


Value Shipping

Value shipping uses the UPS SurePost service. UPS SurePost is a new economy ground service that combines the strengths of UPS and the United States Postal Service. Your package will travel via UPS to the USPS office in your area. USPS then delivers your package Monday-Saturday. Because final delivery is made by USPS make sure to use your USPS mailing address instead of street address if there is a difference. Fees may be incurred and the shipment may need to be picked up from your local post office or delayed if an incorrect address is entered.

Our Value Shipping is a great money saving option but if speed of delivery is most important to you we suggest using UPS Ground (free for orders $75 or more).

Please note that Value Shipping is intended for non-commercial addresses. Please select UPS Ground service for commercial addresses.



Shipping Rates to Continental USA


Transit Times for UPS Ground

(Please add 1-3 days for Value Shipping)
Service Orders Less Than $50 Orders $50-$74.99 Orders More Than $75
Value
(3-8 days)
$6.95 FREE* FREE*
UPS Ground
(1-6 days)
$8.95 $8.95 FREE*
UPS Three-Day Select, Second Day Air, and Next Day Air Please check rates in your shopping cart.¹ Please check rates in your shopping cart.¹ Please check rates in your shopping cart.¹
Warehouse Pickup² FREE FREE FREE

* Shipping rates apply to the 48 contiguous United States only. Additional charges apply to HI and AK. Does not include the purchase of gift certificates.

¹ Big Cat Coffees reserves the right to require additional shipping in the case where the electronically generated estimate for UPS Three-Day Select, Second Day Air, and Next Day Air is exceedingly under actual shipping cost to the address provided.

² Warehouse Pickup: Your order will be ready for pick up within 15 minutes after you receive your order confirmation.
Please remember our business hours are: Monday through Friday: 8am - 5pm EST
Our pick-up location is: 109 Industrial Park Drive Franklin, NH 03235



Package Delays, Damaged Products, or Errors

In the unfortunate event of a delayed package, damaged product, or fulfillment error, please call Toll-free: 877-528-7244
Local: 603-934-9004 or email us immediately and we will be happy to help you! Please keep all original packaging and the packing slip handy to help us solve the problem.



Track Your Order

Sign in to your account, click on the "My Orders" Tab on the customer toolbar, and then click "Track Order" as seen below.




Post Office Boxes

We are now able to ship to P.O. boxes through the United States Postal Service. For rates please contact us Toll-free: 877-528-7244
Local: 603-934-9004.



UPS My Choice

UPS My ChoiceTo ensure that your delivery needs are being met at your convenience, we have partnered with UPS to offer UPS My ChoiceSM. This option gives you a level of flexibility with residential deliveries, provides alerts before the first attempt at delivery and offers the option to redirect or reschedule the delivery based on your needs. Please visit www.ups.com/mychoice for more details.



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Live Chat with Big Cat Coffees!  
OUR CUSTOMERS SAY...



"Just received our 2nd order for 2017, amazing how you continue to get everything right! Thanks!!"



"Wonderful service, great selection of coffees to choose from, Great prices AND Quick delivery right to my door! Love, Love, Love Big Cat Coffees!"



"You always give fast, accurate service-you're tops in my book! I do wish you could once again stock the seasonal Timothys Perfectly Pumpkin-this is my very favorite and I can no longer find it anywhere!"

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