Shipping Policies
All orders $99 or more ship FREE!*
Ground Shipping is FREE on orders totaling $99 or more. Free shipping is only offered to customers in the 48 contiguous United States. Please contact us for shipping rates and transit times for HI, AK, APO, FPO, PO Boxes, and International Customers.
Call us: Toll-free: 877-528-7244 Local: 603-934-9004
or email us:
*Based on total order value after any coupons or discounts are applied. Free shipping does not apply to some oversized items.
When will my order ship?
Orders placed before 2pm EST Monday through Friday will ship the SAME business day. Orders placed Saturday or Sunday will ship on the following Monday. This excludes major holidays observed by UPS .
Value Shipping
Value shipping uses the UPS SurePost service. UPS SurePost is a new economy ground service that combines the strengths of UPS and the United States Postal Service. Your package will travel via UPS to the USPS office in your area. USPS then delivers your package Monday-Saturday. Because final delivery is made by USPS make sure to use your USPS mailing address instead of street address if there is a difference. Fees may be incurred and the shipment may need to be picked up from your local post office or delayed if an incorrect address is entered.
Our Value Shipping is a great money saving option but if speed of delivery is most important to you we suggest using UPS Ground (free for orders $99 or more).
Please note that Value Shipping is intended for non-commercial addresses. Please select UPS Ground service for commercial addresses.
Shipping Rates to Continental USA
Transit Times for UPS Ground
(Please add 1-3 days for Value Shipping)
| Service | Orders Less Than $50 | Orders $50-$98.99 | Orders More Than $99 |
|---|---|---|---|
Value  (3-8 days) |
$9.95 | $6.95 | FREE* |
| UPS Ground (1-6 days) |
$11.95 | $11.95 | FREE* |
| UPS Three-Day Select, Second Day Air, and Next Day Air | Please check rates in your shopping cart.¹ | Please check rates in your shopping cart.¹ | Please check rates in your shopping cart.¹ |
| Warehouse Pickup² | FREE | FREE | FREE |
* Shipping rates apply to the 48 contiguous United States only. Additional charges apply to HI and AK. Does not include the purchase of gift certificates.
¹ Big Cat Coffees reserves the right to require additional shipping in the case where the electronically generated estimate for UPS Three-Day Select, Second Day Air, and Next Day Air is exceedingly under actual shipping cost to the address provided.
² Warehouse Pickup: Your order will be ready for pick up within 15 minutes after you receive your order confirmation.
Please remember our business hours are: Monday through Thursday: 8am - 5pm EST
Friday 8am - 4pm EST
Our pick-up location is: 14 Lexington Drive, Suite #3 Laconia, NH 03246
Package Delays, Damaged Products, or Errors
In the unfortunate event of a delayed package, damaged product, or fulfillment error, please call Toll-free: 877-528-7244 Local: 603-934-9004 or email us immediately and we will be happy to help you! Please keep all original packaging and the packing slip handy to help us solve the problem.
Track Your Order
Sign in to your account, click on the "My Orders" Tab on the customer toolbar, and then click "Track Order" as seen below.
Post Office Boxes
We are now able to ship to P.O. boxes through the United States Postal Service. For rates please contact us Toll-free: 877-528-7244 Local: 603-934-9004.
UPS My Choice
To ensure that your delivery needs are being met at your convenience, we have partnered with UPS to offer UPS My ChoiceSM. This option gives you a level of flexibility with residential deliveries, provides alerts before the first attempt at delivery and offers the option to redirect or reschedule the delivery based on your needs. Please visit www.ups.com/mychoice for more details.
"Yes, there are other places to order, but no better service and with quick turnaround and shipping. I might not live in New Hampshire, but I feel like I'm supporting a local business. Love the Smarties and samples too! "
"I left a review back in 2017, but this company deserves an updated one. They have remained consistent through all of these years in their product quality, service, and delivery. I am always amazed at how quickly I receive my coffee. This week I placed an order Monday morning, and it arrived Tuesday afternoon. They take the time to add in a card, candy, and sample kkups with all of my orders. I will forever be a customer and recommend Big Cat to everyone I know."
"I have been a BC customer for several years and they have never made an error in my order. They also quickly fixed an error I made. Thank you also for the birthday discount. Much appreciated."
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