Ground Shipping is FREE on orders totaling $89 or more. Free shipping is only offered to customers in the 48 contiguous United States. Please contact us for shipping rates and transit times for HI, AK, APO, FPO, PO Boxes, and International Customers.
Call us: Toll-free: 877-528-7244 Local: 603-934-9004
or email us:
*Based on total order value after any coupons or discounts are applied. Free shipping does not apply to some oversized items.
Orders placed before 2pm EST Monday through Friday will ship the SAME business day. Orders placed Saturday or Sunday will ship on the following Monday. This excludes major holidays observed by UPS .
Value shipping uses the UPS SurePost service. UPS SurePost is a new economy ground service that combines the strengths of UPS and the United States Postal Service. Your package will travel via UPS to the USPS office in your area. USPS then delivers your package Monday-Saturday. Because final delivery is made by USPS make sure to use your USPS mailing address instead of street address if there is a difference. Fees may be incurred and the shipment may need to be picked up from your local post office or delayed if an incorrect address is entered.
Our Value Shipping is a great money saving option but if speed of delivery is most important to you we suggest using UPS Ground (free for orders $89 or more).
Please note that Value Shipping is intended for non-commercial addresses. Please select UPS Ground service for commercial addresses.
|Service||Orders Less Than $50||Orders $50-$88.99||Orders More Than $89|
|UPS Three-Day Select, Second Day Air, and Next Day Air||Please check rates in your shopping cart.¹||Please check rates in your shopping cart.¹||Please check rates in your shopping cart.¹|
* Shipping rates apply to the 48 contiguous United States only. Additional charges apply to HI and AK. Does not include the purchase of gift certificates.
¹ Big Cat Coffees reserves the right to require additional shipping in the case where the electronically generated estimate for UPS Three-Day Select, Second Day Air, and Next Day Air is exceedingly under actual shipping cost to the address provided.
² Warehouse Pickup: Your order will be ready for pick up within 15 minutes after you receive your order confirmation.
Please remember our business hours are: Monday through Thursday: 8am - 5pm EST Friday 8am - 4pm EST
Our pick-up location is: 109 Industrial Park Drive Franklin, NH 03235
In the unfortunate event of a delayed package, damaged product, or fulfillment error, please call Toll-free: 877-528-7244 Local: 603-934-9004 or email us immediately and we will be happy to help you! Please keep all original packaging and the packing slip handy to help us solve the problem.
Sign in to your account, click on the "My Orders" Tab on the customer toolbar, and then click "Track Order" as seen below.
We are now able to ship to P.O. boxes through the United States Postal Service. For rates please contact us Toll-free: 877-528-7244 Local: 603-934-9004.
To ensure that your delivery needs are being met at your convenience, we have partnered with UPS to offer UPS My ChoiceSM. This option gives you a level of flexibility with residential deliveries, provides alerts before the first attempt at delivery and offers the option to redirect or reschedule the delivery based on your needs. Please visit www.ups.com/mychoice for more details.