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Below is a list of our most frequently asked questions. If you do not see the answer that you were looking for, please contact us and we will be glad to assist you.


How do I delete items from my cart?
Do you have any job openings?
How do I check the balance of a gift certificate?
What is your return policy?
Can I save money by buying K-Cup packs in bulk?


How much is shipping?
How long will it take to receive my order?
Where is my coffee?
Do you offer expedited shipping?
My package is delayed, damaged, contains a packing error. What do I do?
What is Value Shipping?
When will my package be shipped?
Can I pick up my order at your warehouse?
Do you ship to Post Office Boxes, HI, AK, APO, FPO, or International?
How do I become a UPS My Choice member?

About your orders and account

How do I save a credit card in my account for future use?
How do I use my promotional or coupon code?
Can I change or cancel my order?
How do I track my order?
When will I get a confirmation of my order?
Is my order taxable?

About our Keurig brewers

What is the difference between your "At Home" and "At Work" brewer models?
Many Keurig brewers offer multiple brew sizes. How do I use this feature to brew a cup of coffee or tea that best suits my taste?
How hot is the water in the brewer?
How do I get service for my brewer?
What kind of maintenance is required for the brewer?
How often should I clean and 'de-scale' the brewer?
What are the dimensions of the Keurig At Home brewers?

About our coffee, tea and chai products

Will you be offering other coffees, teas and chai?
Are your coffees and teas kosher certified?
Does the Keurig brewer make hot chocolate?
Are K-Cups packs recyclable?
What does the "Best Used By" date mean?