Customer ServiceOur Big Cat team is here to help! You can find the answers to many of your common questions about our products and services by clicking on the links below. If you can't find your answer, please contact us and will do our best to help!
Hours of Operation:
Monday through Thursday: 8am - 5pm EST
Friday 8am - 4pm EST
14 Lexington Drive
Laconia, NH 03246
Frequently Asked Questions
Coffee, Teas and Keurig K-Cup Pack Brewers for the Office
It's easy to make great coffee at the office. Click here for more information on our Keurig Office Brewers, Office coffee services and a free trial offer.
View / Update Account Info (login required)
Registered customers can update their billing, shipping, and password information online 24/7!
Reorder or view past orders (login required)
Find what you ordered in the past and even reorder it.
Big Cat Shipping Options & Rates
30 Day No-Hassle Return Policy
Big Cat wants you to be completely satisfied with our service. Anytime within 30 days of purchase you may return your product to us for a full refund. For details or to return a product please click here for immediate service.
Promotions, Discounts and Coupons
If you'd like to redeem a promotional code on our website simply enter the code in the Checkout screen after you've completed your shopping and are ready to check-out.