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Shipping Policies

All orders $110 or more ship FREE!*

Ground Shipping is FREE on orders totaling $110 or more. Free shipping is only offered to customers in the 48 contiguous United States. Please contact us for shipping rates and transit times for HI, AK, APO, FPO, PO Boxes, and International Customers. Call us: 603-934-9004 or email us: info@bigcatcoffees.com

*Based on total order value after any coupons or discounts are applied. Free shipping does not apply to some oversized items.

When will my order ship?

Orders placed before 2pm EST Monday through Friday will ship the SAME business day. Orders placed Saturday or Sunday will ship on the following Monday. This excludes major holidays observed by UPS .

Shipping Rates to Continental USA

Service Orders up to $109.99 Orders more than $110.00
UPS Ground
(1-6 days)
$16.95 FREE*
UPS Three-Day Select, Second Day Air, and Next Day Air Please check rates in your shopping cart.¹ Please check rates in your shopping cart.¹
Warehouse Pickup² FREE FREE

* Shipping rates apply to the 48 contiguous United States only. Additional charges apply to HI and AK. Does not include the purchase of gift certificates.

¹ Big Cat Coffees reserves the right to require additional shipping in the case where the electronically generated estimate for UPS Three-Day Select, Second Day Air, and Next Day Air is exceedingly under actual shipping cost to the address provided.

² Warehouse Pickup: Your order will be ready for pick up within 15 minutes after you receive your order confirmation. Please remember our business hours are: Monday through Thursday: 8am - 5pm EST Friday 8am - 4pm EST. Our pick-up location is: 14 Lexington Drive, Suite #3 Laconia, NH 03246

Transit Times for UPS Ground

Package Delays, Damaged Products, or Errors

In the unfortunate event of a delayed package, damaged product, or fulfillment error, please call 603-934-9004 or email us info@bigcatcoffees.com immediately and we will be happy to help you! Please keep all original packaging and the packing slip handy to help us solve the problem.

Track Your Order

Sign in to your account, click on the "My Orders" Tab on the customer toolbar, and then click "Track Order" as seen below.

Post Office Boxes

We are now able to ship to P.O. boxes through the United States Postal Service. For rates please contact us .

UPS My Choice

To ensure that your delivery needs are being met at your convenience, we have partnered with UPS to offer UPS My ChoiceSM. This option gives you a level of flexibility with residential deliveries, provides alerts before the first attempt at delivery and offers the option to redirect or reschedule the delivery based on your needs. Please visit www.ups.com/mychoice for more details.