Shipping Policies
All orders $110 or more ship FREE!*
Ground Shipping is FREE on orders totaling $110 or more. Free shipping is only offered to customers in the 48 contiguous United States. Please contact us for shipping rates and transit times for HI, AK, APO, FPO, PO Boxes, and International Customers. Call us: 603-934-9004 or email us: info@bigcatcoffees.com
*Based on total order value after any coupons or discounts are applied. Free shipping does not apply to some oversized items.
When will my order ship?
Orders placed before 2pm EST Monday through Friday will ship the SAME business day. Orders placed Saturday or Sunday will ship on the following Monday. This excludes major holidays observed by UPS .
Value Shipping
Value shipping uses the UPS SurePost service. UPS SurePost is a new economy ground service that combines the strengths of UPS and the United States Postal Service. Your package will travel via UPS to the USPS office in your area. USPS then delivers your package Monday-Saturday. Because final delivery is made by USPS make sure to use your USPS mailing address instead of street address if there is a difference. Fees may be incurred and the shipment may need to be picked up from your local post office or delayed if an incorrect address is entered.
Our Value Shipping is a great money saving option but if speed of delivery is most important to you we suggest using UPS Ground (free for orders $110 or more).
Please note that Value Shipping is intended for non-commercial addresses. Please select UPS Ground service for commercial addresses.
Shipping Rates to Continental USA
| Service | Orders Less Than $50 | Orders $50-$109.98 | Orders More Than $109.99 |
|---|---|---|---|
| Value (3-8 days) |
$14.95 | $11.95 | FREE* |
| UPS Ground (1-6 days) |
$16.95 | $16.95 | FREE* |
| UPS Three-Day Select, Second Day Air, and Next Day Air | Please check rates in your shopping cart.¹ | Please check rates in your shopping cart.¹ | Please check rates in your shopping cart.¹ |
| Warehouse Pickup² | FREE | FREE | FREE |
* Shipping rates apply to the 48 contiguous United States only. Additional charges apply to HI and AK. Does not include the purchase of gift certificates.
¹ Big Cat Coffees reserves the right to require additional shipping in the case where the electronically generated estimate for UPS Three-Day Select, Second Day Air, and Next Day Air is exceedingly under actual shipping cost to the address provided.
² Warehouse Pickup: Your order will be ready for pick up within 15 minutes after you receive your order confirmation. Please remember our business hours are: Monday through Thursday: 8am - 5pm EST Friday 8am - 4pm EST. Our pick-up location is: 14 Lexington Drive, Suite #3 Laconia, NH 03246
Transit Times for UPS Ground
(Please add 1-3 days for Value Shipping)
Package Delays, Damaged Products, or Errors
In the unfortunate event of a delayed package, damaged product, or fulfillment error, please call 603-934-9004 or email us info@bigcatcoffees.com immediately and we will be happy to help you! Please keep all original packaging and the packing slip handy to help us solve the problem.
Track Your Order
Sign in to your account, click on the "My Orders" Tab on the customer toolbar, and then click "Track Order" as seen below.
Post Office Boxes
We are now able to ship to P.O. boxes through the United States Postal Service. For rates please contact us .
UPS My Choice
To ensure that your delivery needs are being met at your convenience, we have partnered with UPS to offer UPS My ChoiceSM. This option gives you a level of flexibility with residential deliveries, provides alerts before the first attempt at delivery and offers the option to redirect or reschedule the delivery based on your needs. Please visit www.ups.com/mychoice for more details.