Having trouble logging in?
 
Looking for something? Search our site:
Loading

Customer Service




Looking for a career change? Join our pride!

Contact Us!

How can we help you? If you have a question, concern or suggestion please take a minute to fill out the form below and we will be sure to get back to you as soon as possible!

If you would like to leave us some feedback please visit our Feedback Page!








Verification Code
Please enter the phrase CatCode above.

Our Big Cat team is here to help!


You can find the answers to many of your common questions about our products and services by clicking on the links below. If you can't find your answer, please contact us and will do our best to help!

Hours of Operation:
Monday through Friday: 8am - 5pm EST


Phone:
Toll-free: 877-528-7244
Local: 603-934-9004

Address:
109 Industrial Park Drive
Franklin, NH 03235

Frequently Asked Questions

Coffee, Teas and Keurig K-Cup Brewers for the Office
It's easy to make great coffee at the office. Click here for more information on our Keurig Office Brewers, Office coffee services and a free trial offer.

View / Update Account Info (login required)
Registered customers can update their billing, shipping, and password information online 24/7!

Reorder or view past orders (login required)
Find what you ordered in the past and even reorder it.

Big Cat Shipping Options & Rates

30 Day No-Hassle Return Policy
Big Cat wants you to be completely satisfied with our service. Anytime within 30 days of purchase you may return your product to us for a full refund. For details or to return a product please click here for immediate service.

Promotions, Discounts and Coupons
If you'd like to redeem a promotional code on our website simply enter the code in the Checkout screen after you've completed your shopping and are ready to check-out.

Deals of the week


Live Chat with Big Cat Coffees!  
OUR CUSTOMERS SAY...



"I recently returned to Big Cat Coffee. Having been disappointed that the coffee I and my family loved was no longer available and unable to find anything comparable, I left in search of some sort of replacement. Since I've returned I found that the same product is listed as a new coffee. Another one, flavored, that was discontinued is back also. I'm thrilled about it and also the fact that I received my order at my door in almost 24 hrs of placing. Thank you for your prompt service."



"I have used other k-cup services. Big Cat is by far the best! The turnaround time is amazing, most times we get it the next day. We love their promotions! Love how they throw in a different flavor kcup for us to try!!! It is a Jungle out there!!! ??"



"I've been ordering for two years and it's been wonderful. Order comes fast and my favorite coconut coffee is always available! Also like the vanilla flavor. I have even sent friends an order to there house as a gift and they thoroughly enjoyed it!"

View more testimonials
& leave your feedback