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How can we help you? If you have a question, concern or suggestion please take a minute to fill out the form below and we will be sure to get back to you as soon as possible!

If you would like to leave us some feedback please visit our Feedback Page!








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Our Big Cat team is here to help!


You can find the answers to many of your common questions about our products and services by clicking on the links below. If you can't find your answer, please contact us and will do our best to help!

Hours of Operation:
Monday through Thursday: 8am - 5pm EST
Friday 8am - 4pm EST


Phone:
Toll-free: 877-528-7244
Local: 603-934-9004

Address:
109 Industrial Park Drive
Franklin, NH 03235

Frequently Asked Questions

Coffee, Teas and Keurig K-Cup Pack Brewers for the Office
It's easy to make great coffee at the office. Click here for more information on our Keurig Office Brewers, Office coffee services and a free trial offer.

View / Update Account Info (login required)
Registered customers can update their billing, shipping, and password information online 24/7!

Reorder or view past orders (login required)
Find what you ordered in the past and even reorder it.

Big Cat Shipping Options & Rates

30 Day No-Hassle Return Policy
Big Cat wants you to be completely satisfied with our service. Anytime within 30 days of purchase you may return your product to us for a full refund. For details or to return a product please click here for immediate service.

Promotions, Discounts and Coupons
If you'd like to redeem a promotional code on our website simply enter the code in the Checkout screen after you've completed your shopping and are ready to check-out.

Deals of the week


Live Chat with Big Cat Coffees!  
OUR CUSTOMERS SAY...



"I have been a Big Cats customer for over 10 years and have NEVER been disappointed in the product or customer service I have received. When I am in a store and people are looking at Keurig pots I always give them your web site to buy their coffee with the highest of confidence. Thank you for your continued great service and I look forward to new products"



"I 'be never been disappointed. Great service! If you're like me and order the wrong thing , returning it is so easy. "



"Been ordering from BC for a couple of years and so pleased with the coffee and the fast delivery. Green Mountain decaf dark magic extra bold is my favorite. Have searched for other coffee services and the prices are outrageous. I'll stick with BC"

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