1. When do you usually check your email?

  2. Have you visited our website using a mobile device (including tablets)?

  3. Do you use a mobile device (including tablets) for online shopping?

  4. How often do you purchase K-Cups?

  5. Do you purchase K-Cup packs from Big Cat Coffees for use at a workplace?

  6. Have you purchased K-Cups anywhere other than us in the past year?

  7. If yes above, where have you purchased them? (Check all that apply)

  8. What factors persuade you to shop for K-Cups elsewhere? (Check all that apply)

  9. Have you purchased five count K-Cup packs from us?

  10. If yes above, were you satisfied with five counts?

  11. Do you have any comments or suggestions regarding our five count K-Cup packs?

  12. Have you used our Value Shipping option (free shipping over $50)?

  13. If yes above, were you satisfied with Value Shipping?

  14. Do you have any comments or suggestions regarding our Value Shipping option?

  15. How long have you been a customer of ours?

  16. How did you hear about us?

  17. What made you initially purchase from us? (Check all that apply)

  18. How likely are you to recommend our products or services to a friend or colleague?

  19. What do you think we do better than our competition? (Check all that apply)

  20. How can we improve to offer you a better shopping experience?

  21. Overall, how satisfied are you with our website?

  22. Do you have any suggestions for the improvement of our website?

  23. What is your gender?

  24. What is your age?

  25. Thank you for taking the time to express your opinions!