Having trouble logging in?

Product Return Form

Reason for Return

Verification Code
Please enter the phrase CatCode above.

We want you to be completely satisfied with your purchase from Big Cat Coffees.
Not Happy with a product? Tell us why and we'll do what we can to make it right!

Within 30 days of your purchase you may return your products for a full refund. We will even cover the return shipping charges!*

Begin by filling out the form to the right and a Big Cat customer service representative will get back to you as soon as possible.

*Eligibility for free returns is up to the sole discretion of Big Cat Coffees. Customer must bring package to a UPS pickup location to return. If you would like your package picked up at your residence by UPS an additional fee of $8.00 may apply.

Find the UPS location nearest you here.
Live Chat with Big Cat Coffees!  

" I've used you for my home deliveries for years and adore the service and now am able to use at the office also. The service is fast, effective, correct and has a great variety of options! LOVE Big Cat! "

"I have only recently discovered your website, and have to date placed two orders with you. They both arrived faster than I have ever received K-Cups in the mail! And, the customer service has been awesome. For these reasons, plus your wonderful coffee selection and great prices, I am now a committed customer! Thanks for offering such a great product and friendly service."

"I've been ordering from you for years now. I have never had a reason to complain! Every order is correct and arrives in two days, just as promised! Once, I emailed you to suggest you begin offering Gevalia Dark Royal roast. I had tried it from the grocery store and loved it. It wasn't two months later that you added it to your product selection! I still liove it and I will always love Big Cat!"

View more testimonials
& leave your feedback