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Product Return Form












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We want you to be completely satisfied with your purchase from Big Cat Coffees.
Not Happy with a product? Tell us why and we'll do what we can to make it right!

Within 30 days of your purchase you may return your products for a full refund. We will even cover the return shipping charges!*

Begin by filling out the form to the right and a Big Cat customer service representative will get back to you as soon as possible.

*Eligibility for free returns is up to the sole discretion of Big Cat Coffees. Customer must bring package to a UPS pickup location to return. If you would like your package picked up at your residence by UPS an additional fee of $8.00 may apply.

Find the UPS location nearest you here.
Live Chat with Big Cat Coffees!  
OUR CUSTOMERS SAY...



"Yesterday I used my birthday code to order some of my favorite coffees. When I had checked your shipping page and saw that orders needed to be done by 2 PM for same day shipping and I'd finished my order at 2:23 PM I figured that my coffee would come on 8-17. But then later I got the message that my order had shipped. And about 10" ago it arrived. I love Big Cat Coffees ! You are a great place for coffee!"



"Hi Big Cat, Received my first shipment today and was impressed with the packing. The invoice stated that it was purrfectly packed by Andrea, and it was no damage in shipping. The little extra touchs were nice also. This fast service along with pricing and free shipping will make me a return customer. My hats off to the Cat keep doing things purrfectly. "



"My first experience with Big Cat Coffee was effortless and order was here in two days. Since I cannot find the Donut House product in my area for sale, I will be a lifetime customer. Thanks Big Cat!"

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