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Big Cat Policies

Big Cat Coffees takes the protection and proper use of your personal information seriously.
We respect your privacy and take great care to safeguard any information in our possession.

What personal information about our customers does Big Cat Coffees gather?

The information we learn from you helps us personalize and continually improve your shopping experience.

Below are listed the types of information we gather:
Information you provide: We receive and securely store any information you enter on our website. You can choose not to provide voluntary information. We use the information that you provide for responding to your requests, customizing future shopping experiences, improving our site, and communicating with you. For security purposes, your payment information is not stored.

Session information: We receive and store certain types of information whenever you interact with us. For example, like many sites, we use "cookies," and we obtain certain types of information when your web browser accesses our website. This cookie maintains a session ID and keeps track of which items you have placed in your shopping cart. None of your personally identifiable information is stored in the cookie. Should you disable your cookies in your browser, we will not be able to recognize you or personalize your shopping experience.

E-mail Communications: In addition to communicating your order status and confirmations we may use your email address to send you information regarding occasional offers and product promotions. At any time you may opt-out of this by clicking on the unsubscribe link located at the bottom of each email.

Does Big Cat Coffees share the information it receives?

Information about our customers is an important part of our business. We share customer information only as described below.

We do use outside vendors for a variety of business related processes including but not limited to delivering packages, sending postal mail and/or e-mail, updating our customer lists, analyzing data, acquiring marketing assistance, reviewing search data and links, and processing credit card payments. These vendors have access to only the information needed to perform their functions and are contractually obligated to protect personal information. Occasionally, we may include special offers in your shipment package or make portions of our customer list available to our direct business partners whose specialty products may interest you. If you do not wish to receive these product announcements, simply unsubscribe to the email received and you will be removed from our partner mailing list.

How secure is my personal information?

We protect your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input. We transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your account, to your password and to your computer. Be sure to log out of your account when finished, especially when using a shared computer. Your login sessions will expire after 2 hours of no activity.

Accessing your information

Customers who have created an account may access their contact information by logging in to their account. They may correct discrepancies and update records with new address and password information.

Updates to this policy

As our Web site policies change, we will update this privacy policy.


" I've used you for my home deliveries for years and adore the service and now am able to use at the office also. The service is fast, effective, correct and has a great variety of options! LOVE Big Cat! "

"I have only recently discovered your website, and have to date placed two orders with you. They both arrived faster than I have ever received K-Cups in the mail! And, the customer service has been awesome. For these reasons, plus your wonderful coffee selection and great prices, I am now a committed customer! Thanks for offering such a great product and friendly service."

"I've been ordering from you for years now. I have never had a reason to complain! Every order is correct and arrives in two days, just as promised! Once, I emailed you to suggest you begin offering Gevalia Dark Royal roast. I had tried it from the grocery store and loved it. It wasn't two months later that you added it to your product selection! I still liove it and I will always love Big Cat!"

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