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Frequently Asked Questions


Below is a list of our most frequently asked questions. If you do not see the answer that you were looking for, please contact us and we will be glad to assist you.




General


How do I delete items from my cart?



Do you have any job openings?



How do I check the balance of a gift certificate?



What is your return policy?



Can I save money by buying K-Cups in bulk?





Shipping


Do you offer free shipping?



How much is shipping?



How long will it take to receive my order?



Where is my coffee?



Do you offer expedited shipping?



My package is delayed, damaged, contains a packing error. What do I do?



What is Value Shipping?



When will my package be shipped?



Can I pick up my order at your warehouse?



Do you ship to Post Office Boxes, HI, AK, APO, FPO, or International?



How do I become a UPS My Choice member?





About your orders and account


How do I save a credit card in my account for future use?



How do I use my promotional or coupon code?



Can I change or cancel my order?



How do I track my order?



When will I get a confirmation of my order?



Is my order taxable?



What does "unused credits" mean?



How does the Tell-a-Friend Program work?





About our Keurig brewers


What is the difference between your "At Home" and "At Work" brewer models?



Many Keurig brewers offer multiple brew sizes. How do I use this feature to brew a cup of coffee or tea that best suits my taste?



How does the brewer work?



How hot is the water in the brewer?



How do I get service for my brewer?



What kind of maintenance is required for the brewer?



How often should I clean and 'de-scale' the brewer?



What are the dimensions of the Keurig At Home brewers?





About our coffee, tea and chai products


Will you be offering other coffees, teas and chai?



Are your coffees and teas kosher certified?



Does the Keurig brewer make hot chocolate?



Are K-Cups® recyclable?



What does the "Best Used By" date mean?



What if I get a k-cup and there is no name printed on the lid?



Why are the specialty products only available on Perk at Work and not Big Cat Coffees?





Commercial & Office Customers


Why can’t I purchase commercial brewers on the Big Cat Coffees website?




Note: Big Cat Coffee CAN NOT SELL Keurig brewers, coffees, tea or chai products directly to commercial/office customers through this site. WE WILL sell all the products on our site to home-use customers. Commercial & office service are available from Keurig's Authorized Distributor network throughout the United States. For more information on our Commercial Services please call 1-866-242-4832 or visit us at www.PerkAtWork.com.

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Live Chat with Big Cat Coffees!  
OUR CUSTOMERS SAY...



"Been a customer of Big Cat for years now and am VERY glad I found them. Orders are never wrong and I generally receive the order the next day after having placed the order (i'm in right UPS zone). The prices can't be beat. Plus, I love the state of New Hampshire! I give them 10 starts out of 10."



" I've used you for my home deliveries for years and adore the service and now am able to use at the office also. The service is fast, effective, correct and has a great variety of options! LOVE Big Cat! "



"I have only recently discovered your website, and have to date placed two orders with you. They both arrived faster than I have ever received K-Cups in the mail! And, the customer service has been awesome. For these reasons, plus your wonderful coffee selection and great prices, I am now a committed customer! Thanks for offering such a great product and friendly service."

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