Below is a list of our most frequently asked questions. If you do not see the answer that you were looking for, please contact us
and we will be glad to assist you.
How do I delete items from my cart?
Just click on the within your cart, next to the item which you would like to remove.
Do you have any job openings?
We're always taking applications for new members of our Big Cat Coffees team. If we are not currently hiring, applications and resumes are kept on file for 12 months to be reviewed when a position is available. Please Click here for more information.
How do I check the balance of a gift certificate?
You can check the balance of your gift certificate here!
What is your return policy?
We want you to be completely satisfied with your purchase from Big Cat Coffees. Not happy with a product? Tell us why and we'll do what we can to make it right! Within 30 days of your purchase you may return your products for a full refund. Please include a copy of your order receipt with your return and indicate whether you would like the credit placed on your customer account or the credit card used for purchase.
If you need to return a product or brewer for any reason please click here for immediate service.
Can I save money by buying K-Cup packs in bulk?
Our everyday case special prices are a great way to save by purchasing K-Cup packs in bulk. Save $2 when you buy most selections of K-Cup packs by the case (4 boxes of K-Cup packs). Prices as marked. Shop Now
How much is shipping?
Please see our shipping policies page for a full description of shipping options and pricing.
How long will it take to receive my order?
Please visit our shipping policies page to learn more about transit times and shipping options.
Where is my coffee?
Do you offer expedited shipping?
Yes we do! UPS Three-Day Select, Second Day Air, and Next Day Air are available options for shipping. Please visit our shipping policies page for more details about expedited shipping.
My package is delayed, damaged, contains a packing error. What do I do?
In the unfortunate event of a delayed package, damaged product, or fulfillment error, please call 1-877-528-7244 or email us email@example.com immediately and we will be happy to help you! Please keep all original packaging and the packing slip handy to help us solve the problem.
What is Value Shipping?
Value shipping uses the UPS SurePost service. UPS SurePost is a new economy ground service that combines the strengths of UPS and the United States Postal Service. Your package will travel via UPS to the USPS office in your area. USPS then delivers your package Monday -Saturday.
Our Value Shipping is a great money saving option but if speed of delivery is most important to you we suggest using UPS Ground (free for orders $99 or more).
Please note that Value Shipping is intended for non-commercial addresses. Please select UPS Ground service for commercial addresses.
When will my package be shipped?
Can I pick up my order at your warehouse?
Yes you can! Simply choose “warehouse pickup” during checkout. You will also avoid any shipping charges by choosing “warehouse pickup” at checkout. Your order will be ready for pick up within 15 minutes after you receive your order confirmation. Please remember our business hours are: Monday thru Friday: 8am - 5pm EST. Our pick-up location is: 14 Lexington Drive Suite #3 Laconia, NH
Do you ship to Post Office Boxes, HI, AK, APO, FPO, or International?
Please contact us for shipping rates and transit times for HI, AK, APO, FPO, PO Boxes, and International. Call us: 1-877-528-7244 or email us: firstname.lastname@example.org Please provide us with the items you are looking to have shipped and the postal code in which they will ship to so we can then obtain an estimate of the shipping cost.
How do I become a UPS My Choice member?
To ensure that your delivery needs are being met at your convenience, we have partnered with UPS to offer UPS My ChoiceSM. This option gives you a level of flexibility with residential deliveries, provides alerts before the first attempt at delivery and offers the option to redirect or reshedule the delivery based on your needs. Please visit www.ups.com/mychoice for more details.
About your orders and account
How do I save a credit card in my account for future use?
You may now store up to three credit cards securely in your account for use on future purchases.
1. Go to “Edit Profile” and you will see a ‘Payment Methods’ box on the right hand side of the screen.
2. Click “Edit” to open the ‘Save a Card window.’
3. Enter in the billing information requested and click “Save Card.”
Next time you check out you will see the option to use your saved card or you may choose to use a different card. You may delete a saved card at any time by going to the ‘Payment Methods’ box in your account profile. Click ‘Edit’ and you will see your saved cards listed on the right hand side. You may then edit the card information or delete the saved card information.
Your information is stored securely with our trusted payment processing partner, Authorize.net. We hope you enjoy this convenient payment processing feature.
How do I use my promotional or coupon code?
If you would like to use a promotional, friend referral or gift certificate code on our website, simply enter the code in the designated field while viewing your shopping cart, and the click the 'Apply' button. You will see this located above 'My Items' and the 'Order Summary'. If you experience difficulties when inputting the code, please contact us
Big Cat Coffees Customers: email@example.com or toll-free at 1-877-528-7244.
Perk At Work Customers: firstname.lastname@example.org or toll-free at 1-866-242-4832.
Can I change or cancel my order?
We pack and ship most of your orders as soon as they are received from the site, it happens so fast that sometimes we can't stop the order from being packed up and shipped out. If you should have a need to cancel or make changes to your order, contact us right away. We will happily remedy the issue with you in any way possible.
How do I track my order?
If you have placed an order with us, you should have received a shipment confirmation through the email address you provided us at the time of your order. This shipment confirmation email will contain your tracking number. Simply click on the tracking number link within the email message to view your order status. This option is also available under the 'View My Orders' tab in your account.
When will I get a confirmation of my order?
If you have placed an order with us you should have received an order confirmation notice through the email address you provided us at the time of sale. You will also receive a shipment confirmation when your order is shipped. If you did not receive either of these, please contact us:
Big Cat Coffees Customers: 1-877-528-7244
Perk At Work Customers: 1-866-242-4832
Is my order taxable?
We are located in the tax-free state of New Hampshire. That means that all orders you make through us are TAX FREE. Purr-ty cool!
What does "unused credits" mean?
When you log in and see a message stating that you have "unused credits", this means that we have applied a credit to your account for use on your next order. This credit may be due to a refund or a mistake on your order. Credits cannot be redeemed for cash and can only be used online. Credits are not transferable. Credits are automatically applied and any unused balance will remain in your account to be used on your next order.
How does the Tell-a-Friend Program work?
Simply log into your account and click View My Friend Referrals. There you will see a list of all friends that you have referred as well as their referral code. You will also see a form to refer more friends.
When you refer a friend, we send an email out to that person with a discount code. If your friend uses their code, our system will notify you by email and include your discount code as well. You may also go to "View My Friend Referrals" to see your codes.
If you do not see your Tell-a-Friend form on your Friend Referral page, this means that you have not yet placed an order with us. We feel that it is important for you to experience our fantastic products and service before referring your friends. Once you have placed and received your order (and fell in love with us), you are welcome to refer as many friends and family as you'd like!
About our Keurig brewers
What is the difference between your "At Home" and "At Work" brewer models?
All Keurig brewers share the same innovative single-cup technology that ensures a fresh-brewed, perfect cup of coffee or tea every time. However, Keurig does market separate At Home and At Work brewers with features and UL certification appropriate for their intended use. Keurig's At Home brewers include the Elite, Special Edition, Platinum brewer, and the OfficePRO Premier. These brewers were engineered for home use-and are UL Household approved only-and thus should not be used in commercial/office settings.
In general, Keurig's Home Brewers are designed for typical home use, including features and aesthetics most appropriate to a kitchen environment. For more information on Keurig's At Home Brewers please click here.
Keurig's At Work brewers have been designed with the heavy use requirements of the typical office and include the following models: B145, B150, B150P, B200 and B3000SE. There is a Keurig Commercial brewer to suit the needs of offices of less than 15 people to offices of more than 30 people.
Please note: We will sell Keurig brewers, coffees, tea or chai products directly to commercial/office customers. We WILL NOT sell the OfficePRO B145, B150, B150P, B200 or B3000SE brewers direct to home-use customers. Commercial & office services are available from Keurig's Authorized Distributor network. For more information on our At Work brewers please click here.
Many Keurig brewers offer multiple brew sizes. How do I use this feature to brew a cup of coffee or tea that best suits my taste?
We understand that the perfect cup of coffee means something different to everyone. That is why we offer over 140 varieties of K-Cup packs and multiple brew sizes on the Elite, Special Edition, Platinum, and OfficePRO Premier brewers. These choices give you the flexibility to find your perfect cup of coffee. Larger brew sizes do not provide as strong a cup of coffee as the smaller ones - so if you're looking for a stronger, more intense cup of coffee, we suggest you use a smaller brew size. You should also try our Extra Bold K-Cup packs. They contain approximately 30% more ground coffee in each K-Cup pack.
How does the brewer work?
How hot is the water in the brewer?
Keurig has found that the optimal temperature for brewing coffee is 192º F. This is the internal temperature of the water in your brewer. However, once your coffee/tea is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185ºF in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler. To maximize initial in-cup temperature at home, we recommend running a 6 oz cleansing brew prior to brewing a K-Cup pack, which warms both the mug and the brewer. Keurig does test all brewers prior to shipment. To test the temperature of the coffee/tea dispensed, they utilize electronic peak reading temperature meters, which are much faster responding and more accurate that thermometers typically available in the home.
How do I get service for my brewer?
Please contact our Customer ServiceTeam at 1-877-528-7244 to make service arrangements.
What kind of maintenance is required for the brewer?
Regularly cleaning your Keurig Brewer (de-scaling) will prolong the life. Although scale is harmless, left unattended, it can hinder optimal Brewer performance. De-scaling regularly helps maintain the heating element, water reservoir and other parts of the Keurig Brewer that come in contact with water. Better water quality and water heating means a better cup of coffee. We recommend de-scaling your Keurig Brewer at least every 6 months (every three months if you are using hard water). The de-scaling process involves using Dezcal Brewer Descaler or 48 ounces of undiluted white vinegar. Click here to see de-scaling instructions by brewer.
How often should I clean and 'de-scale' the brewer?
Regular cleaning of the Keurig Brewer's external components is recommended for proper operation. We recommend cleaning with a soapy, damp non-abrasive cloth. The K-Cup pack holder and funnel, drip plate, drip tray and removable water reservoir (on the Elite, Special Edition, Platinum, and the OfficePRO Premier) are dishwasher safe. NOTE: the removable lid of the water reservoir is NOT dishwasher safe. The brewer should be de-scaled every 3-6 months. Use Dezcal Brewer Descaler or a undiluted white vinegar to descale the inside of your brewer. Click here for Elite, Special Edition, Platinum, and the OfficePRO Premier de-scaling instructions (same for all models).
What are the dimensions of the Keurig At Home brewers?
The Elite, Special Edition, and Platinum models are approximately 13" high, 10" wide, and 13.25" deep. The height increases to approximately 17" when open.
The Office Pro Premier is approximately 14.25” high, 10.5” wide, and 14.25” deep. The height increases to approximately 16.25” when open. If the brewer is set up as a plumbed unit the depth increases to 17.25” due to the filter and fittings, if the filter is not mounted to the back of the brewer the depth is 16.25”.
About our coffee, tea and chai products
Will you be offering other coffees, teas and chai?
We are always looking to improve our K-cup packs and product selection. Visit our New Arrivals category for any new products we have added to the website. We also love to hear feedback from our customers; tell us what you like! Click here to make a suggestion!
Are your coffees and teas kosher certified?
Most K-Cup packs are Kosher Certified Pareve. The only exceptions are hot cocoa K-Cup packs, which are certified Kosher-Dairy. When a hot cocoa K-Cup pack is brewed in a Keurig brewer, the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cup packs brewed in this brewer would be classified Kosher-Dairy. If you want your Keurig brewer to remain Kosher Pareve, you'll need a second Keurig brewer for brewing hot cocoa K-Cup packs. Using a second K-Cup pack holder will not keep the brewer Kosher Pareve.
Below are the specific organizations that pertain to our K-Cup packs brands.
The abbreviations below found in "quotations" are the symbols we use to represent a Kosher product. These symbols can be found on the K-Cup pack box and on the lid of the K-Cup packs.
• "U" Orthodox Union pertains to: Caribou Coffee® K-Cup packs, Donut House Collection™ K-Cup packs, Green Mountain Coffee® K-Cup packs, Newman's Own® Organics K-Cup packs, Perfect Iced Tea K-Cup packs, Revv™ K-Cup packs, select Tully’s® K-Cup packs, and Twinings® of London K-Cup packs
• "KSA" Kosher Supervision of America pertains to: Coffee People® K-Cup packs, Diedrich K-Cup packs, Emeril’s® K-Cup packs, Gloria Jean’s K-Cup packs and Timothy’s Coffee® K-Cup packs
• "K" Star-K pertains to: Celestial Seasonings® K-Cup packs
• "MK" Jewish Community Council of Montreal pertains to: Bigelow K-Cup packs
• "K" Va'ad HaRabanim pertains to: Tully's® K-Cup packs
• "KOF-K" Kosher Supervision pertains to: Ghirardelli Packets
Café Escapes® K-Cup packs and Revv™ K-Cup packs and are not Kosher certified.
If you have additional questions please refer to the specific roasting partner directly for further information about Kosher certification.
Does the Keurig brewer make hot chocolate?
Yes, you can make gourmet Hot Cocoa with your Keurig brewer! Big Cat is proud to partner with the Ghirardelli Chocolate Company to provide Big Cat customers with an "out of this world" premium cocoa experience! Ghirardelli has developed a packet specially formulated for Keurig brewers. You merely add the contents of the packet to your cup or mug, and then add 8 ounces of hot water from your Keurig brewer, stir with a spoon, and enjoy! Click here for more information about Ghirardelli hot cocoa!
Are K-Cups packs recyclable?
The challenge of protecting the freshness of roasted coffee while using environmentally friendly packaging is one that both Keurig®, Big Cat Coffees, Perk at Work and the coffee industry are committed to overcoming. We are very sensitive about the waste created by the K-Cup packs, and are investigating alternative materials. Finding a solution for this is a priority for us, and one we hope to have before long. For now, help us in recycling your used K-Cup packs with your local recycling center.
What does the "Best Used By" date mean?
The Best-Used-by-Date is a guideline for optimal freshness recommended by the roaster. It is not an expiration date. The K-Cups are nitrogen-flushed, sealed for freshness, and impermeable to oxygen, moisture and light.
Why are the specialty products only available on Perk at Work and not Big Cat Coffees?
Due to contractual agreement with Keurig and Green Mountain Coffee Roasters, we are only allowed to have the specialty items available on our commercial website, www.perkatwork.com. Please feel free to contact us directly at email@example.com if you have any additional questions or inquiries about these specialty products!
Commercial & Office Customers
Why can’t I purchase commercial brewers on the Big Cat Coffees website?
The main reason is that offices and commercial establishments have different needs than an at home consumer. High volume use, water conditions and improper brewer care can drastically reduce the life of a home brewer.
We also offer special services to our office/business coffee customers including:
-Commercial Equipment rental with no contract or commitment
-Brewers are commercial grade and include UL certification
-Emergency repairs and delivery within 24 hours
-Invoice option (30 day billing terms) with approved credit application
-Installation and technical support
-New Common Grounds FREE workplace delivery program
Perk at Work is one of the few Keurig licensed resellers in the United States that offers commercial coffee services. We are dedicated to being New England’s Premier Keurig Authorized Distributor.
Big Cat Coffee CAN NOT SELL Keurig brewers, coffees, tea or chai products directly to commercial/office customers through this site. WE WILL sell all the products on our site to home-use customers. Commercial & office service are available from Keurig's Authorized Distributor network throughout the United States. For more information on our Commercial Services please call 1-866-242-4832 or visit us at www.PerkAtWork.com