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Product Return Form












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We want you to be completely satisfied with your purchase from Big Cat Coffees.
Not Happy with a product? Tell us why and we'll do what we can to make it right!

Within 30 days of your purchase you may return your products for a full refund. We will even cover the return shipping charges!*

Begin by filling out the form to the right and a Big Cat customer service representative will get back to you as soon as possible.

*Eligibility for free returns is up to the sole discretion of Big Cat Coffees. Customer must bring package to a UPS pickup location to return. If you would like your package picked up at your residence by UPS an additional fee of $8.00 may apply.

Find the UPS location nearest you here.
Live Chat with Big Cat Coffees!  
OUR CUSTOMERS SAY...



"I would like to thank you big cat so much!!! I have been searching for a particular brand of coffee evey where online and in stores!!!! Finally I found big cat online and they have what I have been searching for !!!you guys have a faithful customer for life!!! "



"LOVE your site! My mother referred me and I'm so grateful. Your prices and selection of K-Cups are fantastic. I was THRILLED when I chose free 3-8 day shipping and my order arrived just 2 days later--with a roll of Smarties and a fridge magnet! It'd be hard to improve on this service, but the one thing I would ask is, for items that read "Check back in [futureDate]", you provide the option for us to sign up for a notification when the item becomes available. THANK YOU for such great servic"



"Yesterday morning I used my last tea K-cup. I don't drink coffee. I was totally bummed I didn't realize I was out. I ordered yesterday morning. This morning, I longingly looked at where my tea goes and chose something else. An hour later UPS was here with the order I placed one day ago. Thank you for always being fast! You made my day."

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