Big Cat Policies
Big Cat Coffees takes the protection and proper use of your personal information seriously.
We respect your privacy and take great care to safeguard any information in our possession.
What personal information about our customers does Big Cat Coffees gather?
The information we learn from you helps us personalize and continually improve your shopping experience.
Below are listed the types of information we gather:
Information you provide: We receive and securely store any information you enter on our website. You can choose not to provide voluntary information. We use the information that you provide for responding to your requests, customizing future shopping experiences, improving our site, and communicating with you. For security purposes, your payment information is not stored.
Does Big Cat Coffees share the information it receives?
Session information: We receive and store certain types of information whenever you interact with us. For example, like many sites, we use "cookies," and we obtain certain types of information when your web browser accesses our website. This cookie maintains a session ID and keeps track of which items you have placed in your shopping cart. None of your personally identifiable information is stored in the cookie. Should you disable your cookies in your browser, we will not be able to recognize you or personalize your shopping experience.
E-mail Communications: In addition to communicating your order status and confirmations we may use your email address to send you information regarding occasional offers and product promotions. At any time you may opt-out of this by clicking on the unsubscribe link located at the bottom of each email.
Information about our customers is an important part of our business. We share customer information only as described below.
We do use outside vendors for a variety of business related processes including but not limited to delivering packages, sending postal mail and/or e-mail, updating our customer lists, analyzing data, acquiring marketing assistance, reviewing search data and links, and processing credit card payments. These vendors have access to only the information needed to perform their functions and are contractually obligated to protect personal information. Occasionally, we may include special offers in your shipment package or make portions of our customer list available to our direct business partners whose specialty products may interest you. If you do not wish to receive these product announcements, simply unsubscribe to the email received and you will be removed from our partner mailing list.
How secure is my personal information?
We protect your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input. We transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your account, to your password and to your computer. Be sure to log out of your account when finished, especially when using a shared computer. Your login sessions will expire after 2 hours of no activity.
Accessing your information
Customers who have created an account may access their contact information by logging in to their account. They may correct discrepancies and update records with new address and password information.
Updates to this policy
We cannot ship to Post Office Boxes. We require a physical address for your shipping address. Orders are normally shipped the next business day. Should a backorder occur or if we are unable to ship your order in an acceptable time frame you will be notified by the email address you gave us when you placed your order. For more shipping information please see our FAQ page
Free shipping offers are for orders with a total over of $75, within the 48 contiguous United States. All orders $75 or under will have a flat rate shipping charge of $9.50. Additional shipping charges apply for Alaska and Hawaii.