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Frequently Asked Questions


Below is a list of our most frequently asked questions. If you do not see the answer that you were looking for, please contact us and we will be glad to assist you.




General

How do I delete items from my cart?

Do you have any job openings?

How do I check the balance of a gift certificate?

What is your return policy?




Shipping

How do I become a UPS My Choice member?

If I choose "Warehouse Pickup", how quickly is my order ready?

How long will it take to receive my order?

How do I avoid the $11.00 UPS address correction fee?

Where is my coffee?

When will my package be shipped?

Why is it taking so long?

How much is shipping?

Do you ship orders to international or APO/FPO addresses?




About your orders and account

How do I save a credit card in my account for future use?

How do I use my promotional or coupon code?

Can I change or cancel my order?

How do I track my order?

When will I get a confirmation of my order?

Is my order taxable?

What does "unused credits" mean?

How does the Tell-a-Friend Program work?




About our Keurig brewers

What is the difference between your "At Home" and "At Work" brewer models?

Many Keurig brewers offer multiple brew sizes. How do I use this feature to brew a cup of coffee or tea that best suits my taste?

How does the brewer work?

How hot is the water in the brewer?

How do I get service for my brewer?

What kind of maintenance is required for the brewer?

How often should I clean and 'de-scale' the brewer?

What are the dimensions of the Keurig At Home brewers?




About our coffee, tea and chai products

Will you be offering other coffees, teas and chai?

Are your coffees and teas kosher certified?

Does the Keurig brewer make hot chocolate?

Are K-Cups® recyclable?

What does the "Best Used By" date mean?

What if I get a k-cup and there is no name printed on the lid?

Why are the specialty products only available on Perk at Work and not Big Cat Coffees?




Purr-fect Pack TM

How do I build my own Purr-fect Pack variety box?

How do I reorder the same Purr-fect Pack again next time?

Can I add coffees and teas to my Purr-fect Pack?




Commercial & Office Customers

Why can’t I purchase commercial brewers on the Big Cat Coffees website?



Note: Big Cat Coffee CAN NOT SELL Keurig brewers, coffees, tea or chai products directly to commercial/office customers through this site. WE WILL sell all the products on our site to home-use customers. Commercial & office service are available from Keurig's Authorized Distributor network throughout the United States. For more information on our Commercial Services please call 1-866-242-4832 or visit us at www.PerkAtWork.com.

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Select from over 180 tasty varieties and build as many boxes as you want, name them and save them to your Big Cat account to re-order at a later date.

OUR CUSTOMERS SAY...



"From an old-fashioned guy who doesn't do a whole lot of online shopping, I gotta say "Big Cat Rocks!!" The Purr-Fect Pack is a great way to sample k-cups. And the customer service over the phone is top notch. It's nice to do business with a company that makes you feel like a person rather than a number. Way to go Big Cat!!!!"



"I so enjoy ordering from Big Cats Coffee. I order about every other month and invites a couple of friends to order with me. We always make ourselves purfect packs and name them after ourself or something funny. It's a great way to try something new. Then when the order comes in we will trade k-cups from the boxes (of one flavor). I have contacted customer service by email or chat and always have had a positive outcome. I recently spoke to Patty. She was helpful getting me Moca Java fix! "



"I received my first order today and I am extremely happy! I ordered on Monday and received my order on Wednesday! I love my tea Purr-Fect Pack and will be placing an order for a coffee Purr-Fect Pack very soon. You have won a new customer."

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