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Frequently Asked Questions


Below is a list of our most frequently asked questions. If you do not see the answer that you were looking for, please contact us and we will be glad to assist you.




General


How do I delete items from my cart?



Do you have any job openings?



How do I check the balance of a gift certificate?



What is your return policy?



Can I save money by buying K-Cups in bulk?





Shipping


Do you offer free shipping?



How much is shipping?



How long will it take to receive my order?



Where is my coffee?



Do you offer expedited shipping?



My package is delayed, damaged, contains a packing error. What do I do?



What is Value Shipping?



When will my package be shipped?



Can I pick up my order at your warehouse?



Do you ship to Post Office Boxes, HI, AK, APO, FPO, or International?



How do I become a UPS My Choice member?





About your orders and account


How do I save a credit card in my account for future use?



How do I use my promotional or coupon code?



Can I change or cancel my order?



How do I track my order?



When will I get a confirmation of my order?



Is my order taxable?



What does "unused credits" mean?



How does the Tell-a-Friend Program work?





About our Keurig brewers


What is the difference between your "At Home" and "At Work" brewer models?



Many Keurig brewers offer multiple brew sizes. How do I use this feature to brew a cup of coffee or tea that best suits my taste?



How does the brewer work?



How hot is the water in the brewer?



How do I get service for my brewer?



What kind of maintenance is required for the brewer?



How often should I clean and 'de-scale' the brewer?



What are the dimensions of the Keurig At Home brewers?





About our coffee, tea and chai products


Will you be offering other coffees, teas and chai?



Are your coffees and teas kosher certified?



Does the Keurig brewer make hot chocolate?



Are K-Cups® recyclable?



What does the "Best Used By" date mean?



What if I get a k-cup and there is no name printed on the lid?



Why are the specialty products only available on Perk at Work and not Big Cat Coffees?





Commercial & Office Customers


Why can’t I purchase commercial brewers on the Big Cat Coffees website?




Note: Big Cat Coffee CAN NOT SELL Keurig brewers, coffees, tea or chai products directly to commercial/office customers through this site. WE WILL sell all the products on our site to home-use customers. Commercial & office service are available from Keurig's Authorized Distributor network throughout the United States. For more information on our Commercial Services please call 1-866-242-4832 or visit us at www.PerkAtWork.com.

Deals of the week


Live Chat with Big Cat Coffees!  
OUR CUSTOMERS SAY...



"I would like to thank you big cat so much!!! I have been searching for a particular brand of coffee evey where online and in stores!!!! Finally I found big cat online and they have what I have been searching for !!!you guys have a faithful customer for life!!! "



"LOVE your site! My mother referred me and I'm so grateful. Your prices and selection of K-Cups are fantastic. I was THRILLED when I chose free 3-8 day shipping and my order arrived just 2 days later--with a roll of Smarties and a fridge magnet! It'd be hard to improve on this service, but the one thing I would ask is, for items that read "Check back in [futureDate]", you provide the option for us to sign up for a notification when the item becomes available. THANK YOU for such great servic"



"Yesterday morning I used my last tea K-cup. I don't drink coffee. I was totally bummed I didn't realize I was out. I ordered yesterday morning. This morning, I longingly looked at where my tea goes and chose something else. An hour later UPS was here with the order I placed one day ago. Thank you for always being fast! You made my day."

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