If you experience the disappearance of an item or items from your shopping cart, this may be due to the updating of product stock. If you have left your shopping cart inactive for 2 hours or more, the cart will be released. This is to ensure that your cart is kept current and does not go stale.

Within your cart there is a check box to the left of each item. Check the item(s) you would like to remove and then click the "Update My Cart" button.

Your order will be ready within 10-15 minutes after placing your order.

We process your orders here in New Hampshire on Monday thru Friday, 8AM thru 8PM. All orders are fulfilled under 24 hours and ship to:

Customers in New England - orders ship UPS Next Day Service. (That's ME, MA, VT, CT, RI, and of course NH)

Customers in all other states - normally receive their order within 2-3 business days. Click here for estimated ship transit times.

Canadian and International Customers - Please contact info@bigcatcoffees.com.

A $10 FEE may be billed to you
for address corrections made after
your order has been shipped.

Be sure to include your suite or apartment number and/or business name if shipping to your place of work. If you need to make a change after your order is placed, please give us a call.

We do not ship to PO boxes.

For more secured delivery, we encourage you to ship your order to your place of work. Deliveries are typically made during the work day (9am - 5pm) and we do not like to leave packages unattended.

Your order will be shipped via UPS. Orders placed Monday thru Friday before 3PM will ship the same business day. Orders placed Saturday or Sunday will ship on the following active* business day.
*Excludes holidays that UPS does not operate.

While we make every attempt to ship your order as quickly as possible, delivery problems do sometimes occur. If you do not receive you order in a timely fashion, please contact us immediately. The shipper does not always notify us if there is a problem with delivery so it is up to you to contact us so that we can attempt to resolve any delivery issues that may arise. Thank You!

We currently ship within the United States only. Shipping charges to the 48 contiguous states are free on orders $50 and over, and only $8 on orders under $50. Alaska and Hawaii will have an addition charge. To estimate shipping charges please use the ship estimator found within your cart. We are currently working on shipping to Canada, Puerto Rico and the US Virgin Island, so if you live in those areas, please check back with us soon!

Please contact info@bigcatcoffees.com if you are would like to place an order to Canada or any address outside the continental U.S. We will be glad to work with you to find the best shipping rates possible and expedite your order! Bigcatcoffees.com ships to Canada by weekly using USPS. We look forward to serving you!

Simply log into your account and click View My Friend Referrals. There you will see a list of all friends that you have referred as well as their referral code. You will also see a form to refer more friends.

When you refer a friend, we send an email out to that person with a discount code. If your friend uses their code, our system will notify you by email and include your discount code as well. You may also go to "View My Friend Referrals" to see your codes.

If you do not see your Tell-a-Friend form on your Friend Referral page, this means that you have not yet placed an order with us. We feel that it is important for you to experience our fantastic products and service before referring your friends. Once you have placed and received your order (and fell in love with us), you are welcome to refer as many friends and family as you'd like!

If you'd like to use a promotional code or friend referral code on our website simply enter the code in the designated box from within your shopping cart.

We pack and ship most of your orders as soon as they are received from the site, it happens so fast that sometimes we can't stop the order from being packed up and shipped out. If you should have a need to cancel or change your order, contact us. We will happily remedy the issue with you in any way possible.

If you have placed an order with us you should have received a shipment confirmation through the email address you provided us at the time of your order. This Shipment Confirmation email contains your Tracking Number. Simply click on the tracking number link in that email message to see your orders status.

If you have placed an order with us you should have received an order confirmation notice through the email address you provided us at the time of sale. You will also receive a shipment confirmation when your order is shipped. If you did not receive either of these, please call 1-877-528-7244.

Big Cat Coffees is located in the tax-free state of New Hampshire. That means that all orders you make through Big Cat Coffee are TAX FREE. Purr-ty cool!

When you log in and see a message stating that you have "unused credits", this means that Big Cat has applied a credit to your account for use on your next order. This credit may be due to a refund or a mistake on your order. Credits cannot be redeemed for cash and can only be used online at www.bigcatcoffees.com. Credits are not transferable. Any unused balance will remain in your account to be used on your next order.

All Keurig brewers share the same innovative single-cup technology that ensures a fresh-brewed, perfect cup of coffee or tea every time. However, Keurig does market separate At Home and At Work brewers with features and UL certification appropriate for their intended use. Keurig's At Home brewers include the B40 Elite, B50 Ultra, Special Edition B60, and Platinum B70 brewer. These brewers were engineered for home use-and are UL Household approved only-and thus should not be used in commercial/office settings. In general, Keurig's Home Brewers are designed for typical home use, including features and aesthetics most appropriate to a kitchen environment. For more information and comparisons of Keurig's At Home Brewers please click here.

Keurig's At Work brewers have been designed with the heavy use requirements of the typical office and include the following models: B140 and B2003. It is recommended for offices of less than 15 people. Keurig's full-featured B2003 model includes direct line plumbing and automatic K-Cup ejection and storage-it is recommended for high volume offices of more than 30 people.

Please note: WE WILL NOT TO SELL Keurig brewers, coffees, tea or chai products directly to commercial/office customers. WE WILL sell the B140, B200 or B2003 brewers direct to home-use customers. Commercial & office services are available from Keurig's Authorized Distributor network. For more information on our At Work brewers please click here.

We understand that the perfect cup of coffee means something different to everyone. That is why we offer over 130 varieties of K-Cups and multiple brew sizes on the Ultra B50, Special Edition B60 and Platinum B70 brewers. These choices give you the flexibility to find your perfect cup of coffee. Larger brew sizes do not provide as strong a cup of coffee as the smaller ones - so if you're looking for a stronger, more intense cup of coffee, we suggest you use a smaller size. You should also try our Extra Bold K-Cups. They contain approximately 30% more ground coffee in each K-Cup.

The Elite B40, Ultra B50, Special Edition B60, and Platinum B70 models are approximately 13" high, 10" wide, and 13.25" deep. When the handle is open the height is approximately 17 ". Each brewer weighs approximately 15 lbs when the water reservoir is filled.

View the Keurig K-Cup Brewer DEMO to see how the system works.

Keurig has found that the optimal temperature for brewing coffee is 192º F. This is the internal temperature of the water in your brewer. However, once your coffee/tea is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185ºF in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler. To maximize initial in-cup temperature at home, we recommend running a 6 oz cleansing brew prior to brewing a K-Cup, which warms both the mug and the brewer. Keurig does test all brewers prior to shipment. To test the temperature of the coffee/tea dispensed, they utilize electronic peak reading temperature meters, which are much faster responding and more accurate that thermometers typically available in the home.

Please contact Keurig's Customer Service Team at 1-866-901-BREW (2739) to make service arrangements.

Regular cleaning (de-scaling) will prolong the life of the appliance. Scale is harmless, but left unattended, it can hinder optimal Brewer performance. De-scaling your Keurig Brewer regularly helps maintain the heating element, water reservoir and other parts of the Keurig Brewer that come in contact with water. Better water quality and water heating means a better cup of coffee. We recommend de-scaling your Keurig Brewer at least every 6 months (every three months if you are using hard water). The de-scaling process involves using 48 ounces of undiluted white vinegar. Click here to see de-scaling instructions by brewer.

Regular cleaning of the Keurig K-Cup Brewer's external components is recommended for proper operation. We recommend cleaning with a soapy, damp non-abrasive cloth. The K-Cup holder and funnel, drip plate, drip tray and removable water reservoir (on the Elite B40, Ultra B50, Special Edition B60, and Platinum B70) are dishwasher safe. NOTE: the removable lid of the water reservoir is NOT dishwasher safe. The brewer should be de-scaled every 3-6 months. Click here for Elite B40, Ultra B50, Special Edition B60, and Platinum B70 de-scaling instructions (same for all 4 models).

Yes, we 're always looking to improve our K-Cup and product selection. Visit BigCatCoffee.com often for new additions. Tell us what you like. Click here to make a suggestion!

Yes. All coffee and tea K-Cups and hot cocoa packets are Kosher certified Pareve. The only exception is Green Mountain hot cocoa K-Cups, which are certified Kosher-Dairy. Once Green Mountain hot cocoa K-Cups are brewed in a Keurig brewer the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cups brewed in this brewer would be classified Kosher-Dairy Replacing the K-Cup holder will not make it Kosher Pareve. If you want your Keurig brewer to remain Kosher Pareve vs. Kosher-Dairy, you'll need a second Keurig Brewer for brewing Hot Cocoa K-Cups. For specific copies of the certification, we encourage you to contact the specific roasting partner directly.

Yes, you can make gourmet Hot Cocoa with your Keurig brewer! Big Cat is proud to partner with the Ghirardelli Chocolate Company to provide Big Cat customers with an "out of this world" premium cocoa experience! Ghirardelli has developed a packet specially formulated for Keurig brewers. You merely add the contents of the packet to your cup or mug, and then add 8 ounces of hot water from your Keurig brewer, stir with a spoon, and enjoy! Click here for more information about Ghirardelli hot cocoa!

The challenge of protecting the freshness of roasted coffee while using environmentally friendly packaging is one that both Keurig®, Big Cat Coffee and the coffee industry are committed to overcoming. We are very sensitive about the waste created by the K-Cups, and are investigating alternative materials. Finding a solution for this is a priority for us, and one we hope to have before long. For now, help us in recycling your used K-Cups with your local recycling center.

The Best-Used-by-Date is a guideline for optimal freshness recommended by the roaster. It is not an expiration date. The K-Cups are nitrogen-flushed, sealed for freshness, and impermeable to oxygen, moisture and light.

Sometime the roasters do not label the tops of the cups. Please check the side of the cup on the plastic part. The name of the coffee is always embossed on the cup itself.

It's super-easy to mix and match your favorite K-Cup coffee and tea varieties:

1. Find a coffee or tea flavor that you want to add to your Purr-fect Pack.

2. Set your "Packaging" Option from the pull-down tab to "5-count Purr-fect Pack"

3. Select your "Quantity". Selecting "1" adds 5 K-cups of that flavor to your cart.

4. Click the "Add to Cart" button

When you've selected a full box of 25 K-cups, you can go to your Shopping Cart and click the "Checkout" button. It's that easy!

If you decide you want to reorder that same "mix" next time, simply click on the "Returning Customer Log-in" link at the top right of our site. Enter the username and password you set-up

Yes. You can mix and match any of our K-Cup coffee and teas to your Purr-fect Pack. Only products with the "5-count Purr-fect Pack" option can be included in your Purr-fect Pack.

The main reason is that offices and commercial establishments have different needs than at-home consumer. High volume/user use, water conditions and improper brewer care can drastically reduce the life of an office brewer. Our commercial services warrantee any and all of these issues should they occur. We also offer special services to office customers, which we do not allow our at-home consumer customers like:

Free Brewers
Free coffee, tea and supply delivery
Same-day emergency repairs and delivery
Credit terms
Yearly maintenance and upgrades of all brewers
Installation and plumbing support and more...

Another reason is that we are one of many licensed Keurig resellers throughout the United States who service offices. It just wouldn't be fair to sell discounted coffee, tea or chai K-Cups to a business that is currently being serviced by another Keurig dealer for their equipment. We like to keep the playing field fair. And we believe this is the best way to do so.